Creating shared value
As the leading general insurer in Australia and New Zealand, and with a growing presence in Asia, our role extends beyond creating insurance policies and paying claims. We have a responsibility to use our scale and influence to help build safer, stronger and more confident communities – the three pillars of our shared value framework.
At IAG we see shared value as the intersection between a social problem and a business opportunity. It enables us to create value through risk mitigation, which can lower our claims costs. And it can drive improved customer advocacy, which leads to increased customer retention and revenue. We can then pass savings back to our customers and reinvest them to build safer and more resilient communities.
We also believe shared value provides us with an opportunity to test new products and services that will deliver inspiring customer experiences and deliver on our purpose; we make your world a safer place. And we’re exploring how shared value contributes to a constructive organisational culture, by enabling our people to engage with the community and social issues in new and innovative ways.
Our shared value framework guides our decision making. Programs and initiatives delivered under the framework fall across a spectrum – from corporate social responsibility and sustainability, to commercial shared value.
Recognition & Awards
We are proud to have received a number of awards and external recognition for our responsible business practices, sustainability performance and commitment to the community.