Our commitments

Make your world a safer place

Reduce our lost-time injury frequency rate (LTIFR) annually*

Number of lost-time injuries per one million hours worked

Target: Australia       - 1.47 in FY21;
             New Zealand - 0.86 in FY21

Result: Australia - 1.55 (FY20 1.62); New Zealand - 0.00 (FY20 0.20)  

Progress update: Our Safety and Wellbeing Strategy helped create safe and inclusive environments that supported physical, emotional, financial and social wellbeing for all our people.  The Strategy is underpinned by IAG’s Safety and Wellbeing Policy and Framework, which outlines the minimum standards for the management and compliance of safety and wellbeing risks across all IAG’s New Zealand and Australian businesses. Our targets have remained the same from FY20 and our FY21 results were in target.

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Realising the benefits of a diverse and inclusive workforce

Increase the number of women in senior management (WISM) to 50% by 2023*

% of women in senior management

Target: 40% by 2020, 50% by 2023

Result: FY21 - 43% (FY20 - 41%)

Progress update: We met our target to have women hold 40% of senior management roles across our company by 2020. As a sign of our continued commitment, we are on track to meet our 2023 target of 50% Women in Senior management with 43% women in senior manager roles as at 30 June 2021. 

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Increase Aboriginal and Torres Strait Islander employment to represent 2% of the Australian workforce by 2021 and 3% by December 2023*

Number of Aboriginal & Torres Strait Islander employees

Target: 2% Aboriginal and Torres Strait Islander employment by end of 2021 and 3% by 2023

Result:  FY20 - 1.5% (FY20 - 1.07%)

Progress update: This year, our Aboriginal and Torres Strait Islander participation rate at 30 June 2021 increased to 1.5%, or 129 First Nations employees. We are taking a number of steps to help us grow our representation and retention of First Nations employees. This year, we continued to grow the IAG First Nations Employee Network Group to create a greater sense of belonging and inclusivity for our First Nations people. We continued to provide cultural awareness sessions for targeted key stakeholders, refreshed our online cultural eLearning modules, and provided 19 Career Trackers internships.

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Continuous improvement in environmental performance

Maintain carbon neutrality commitment

Carbon neutral status

Target: Maintain carbon neutral status

Result: FY21 - 100% (FY20 - 100%)

Progress update: We remain carbon neutral by purchasing offsets from projects in our markets that help us make communities safer and more resilient. The continued reduction in our emissions is supporting a decline in the carbon credits required for offsetting. To further reduce our reliance on carbon offsetting to maintain carbon neutrality, we completed the installation of a 99kW solar system on our Melbourne Data Centre. The system is expected to generate over 100 megawatt hours of energy each year, equivalent to reducing 116tCO2e of IAG’s annual emissions.

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Long term emission reduction targets in line with our vision on climate change*

Introduction of science-based emission targets for Scope 1 and 2 activities

Target: 27,359 tonnes CO2-e by 2020, and 19,493 tonnes CO2-e by 2025

Result: FY21 - 18,059 tonnes CO2e (FY20 - 21,313 tonnes CO2e)

Progress update: Our year-on-year reduction in emissions has continued to be driven in part by the impacts of COVID-19, through a reduction in operational energy and reduced travel and transport activities. We also continue to actively pursue emissions reduction opportunities that materially reduce our emissions. These include upgrading end-of-life assets to more energy efficient models (for example the chillers in our Melbourne Data Centre); office renovations to improve efficiency and consolidate floor space at our West Perth site (with an additional three sites in the pipeline for retrofits in FY22); and upgrading to new, more fuel-efficient vehicles within our tool of trade fleet.

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 Continuous improvement in reducing our environmental footprint*

Result: FY21 - 272 tonnes of waste; 12,133 kilolitres of water  (FY20 - 497 tonnes of waste; 27,108 kilolitres of water)

Progress update: IAG is committed to reducing the amount of resources we use and waste we create. We continue to trend downwards in these metrics through our activities in consolidating our property portfolio and increasing efficiencies. The impact of COVID-19 has reduced capacity in our offices which have contributed to reduced waste and water use.

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Water is AU only.

Demonstrating leadership through our sphere of influence

Maintain an effective management system to manage and monitor environmental, social and governance risks in our supply chain and work with our partners to enhance social outcomes and resilience

Maintenance of effective policies, processes and tools for risk management and monitoring

Positive impacts on ESG topics via supply chain

Target: Responsible Business Assessment conducted across all material, high & medium risk rated suppliers by end of FY21

Result: FY21 - in progress (FY20 - in progress)  

Progress update: We continued to embed our approach to, and governance of, responsible sourcing, with a focus on sharing our Supplier Code of Conduct (Supplier Code) with all our active, contracted suppliers across our Australian and New Zealand operations. So far 2,426 of our suppliers have received the code, which represents 100% of our managed supplier base. In addition to sharing the Supplier Code, we are continuing to make progress with the completion of supplier risk assessment questionnaires to understand compliance with the Supplier Code. We have focused on high and material risk suppliers, with 1,186 assessments completed, covering 50% of our supplier base.   

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Increase the number of Aboriginal and Torres Strait Islander Supply Nation suppliers used across IAG to a minimum of 45 suppliers by 2022

Number of Aboriginal and Torres Strait Islander suppliers

Target: A minimum of 45 Aboriginal and Torres Strait Islander suppliers by 2022

Result:  FY21 - 45 (FY20 - 36) 

Progress update: Currently procuring with 45 Aboriginal and Torres Strait Islander businesses (Tier 1 and 2). This means we have met our target early.

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Affordable and transparent protection for all

Leverage customer insights, agile methods and a data-driven approach to develop and test solutions that respond to evolving customer needs and help enhance resilience and social inclusion

Number of products, services or innovative solutions launched

Result: FY21 - in progress  (FY20 - in progress) 

Progress update: Despite the FIAP being launched just as we started to feel the impacts of COVID-19, it has remained a priority, with 66 of 69 initiatives progressed in FY21. To ensure our products remained accessible in the face of the challenges of COVID-19, we implemented a range of options for customers experiencing financial stress, including:

• reviewing their level of cover
• changing payment frequency

• extending payment due dates
• developing a payment plan in collaboration with customers.

These have remained as part of our BAU response to those seeking financial support.

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