Modal title

...
Home

Search form

  • About us
    • About IAG

      Who we are
      Our history
      Key relationships
      IAG and the Royal Commission

      What we do

      What we do
      Purpose and strategy
      Our businesses in Australia
      Our businesses in New Zealand
      Awards

      Corporate Governance

      Board of Directors
      Group Leadership Team
      Corporate governance
      Codes and policies
      Risk management
      Board Committees

      Quick links

      Supplier Portal
  • Shareholder centre
    • Shareholders

      Manage your shareholding
      Reset exchangeable securities
      Public offers and proposals
      FAQ
      Glossary

      Shares

      Share price information
      Historical Share Price Lookup
      Dividends
      Reinvestment
      Capital management initiative

      Annual meetings

      Annual General Meeting 2020

      What's new

      Conversations with shareholders
  • Safer communities
    • Approach

      Our partners and community
      Shared value innovations

      Achievements

      Our climate action plan
      Reconciliation Action Plan
      IAG Research Centre
      Australian Business Roundtable

      In detail

      Our ESG performance
      Climate-related disclosure
      Our commitments
      Our stories
      Report: Severe weather in a changing climate

      Extreme weather

      See our Extreme Weather fact sheets
  • Results & Reports
    • Results

      All FY20 results materials

      Reports

  • News & Events
    • News

      Announcements
      Presentations
      Government submissions

      Events

      Key dates

      Register to receive news

      Register for email alerts
  • Careers
    • Our workplace

      Diversity, inclusion and belonging
      Career and development

      Working at IAG

      Benefits
      Indigenous careers
      Job search

      Graduates

      Graduate program
      Graduate stories

You are here

Home » The Royal Commission

 

The Royal Commission

The Royal Commission into Misconduct in the Banking, Superannuation and Financial Services Industry (the Royal Commission) was established in December 2017 and began public hearings in March 2018. The final report was released on 4 February 2019.

More information about the Royal Commission is available on its website.

IAG's response to the Royal Commission
We welcome the Royal Commission’s final report. We support its recommendations, and we are working through them to understand how we can improve the way we help our customers and communities.

Our purpose – to make your world a safer place – guided our response to the Royal Commission. It has been an opportunity for us to listen, learn and continue to improve customer outcomes.

General insurance at the Royal Commission
The sixth round of the Royal Commission's public hearings, held from 10 - 21 September 2018, considered issues associated with the sale and design of life insurance and general insurance products, the handling of claims under life insurance and general insurance policies, and the administration of life insurance by superannuation trustees. The hearings also considered the appropriateness of the current regulatory regime for the insurance industry.

During these hearings, the Royal Commission considered case studies from four general insurance companies, including IAG.

Swann add on insurance
The Royal Commission examined add on insurance during the Round 6 hearings, including the sale of add on insurance through IAG’s Swann Insurance.

Swann Insurance no longer sells add on insurance. After a review of its add on insurance policies, it agreed to offer a full or partial refund of policy premiums where customers may have paid for more cover than they needed.

More information about Swann’s add on insurance refund program is available on its website.

IAG

  • About us
  • Shareholder centre
  • Safer communities
  • Results & reports
  • News & events
  • Careers

Australia

  • NRMA
  • SGIO
  • SGIC
  • CGU
  • Swann Insurance
  • WFI

New Zealand

  • NZI
  • State
  • AMI
  • Lumley

ASIA

  • AmAssurance
  • Kurnia
  • twitter
  • linkedin
Contact Us Site Map Terms Privacy and Security
© 2021 Insurance Australia Group Limited ABN 60 090 739 923