Fund Two, the second fund created under IAG’s Firemark Ventures, aims to partner with, and invest in, start-ups that have the capacity to enhance how IAG delivers insurance. The additional $75 million in capital will be used over the next five years and builds on the strategic and financial success of the company’s initial $75 million fund.
IAG Firemark Ventures General Partner, Scott Gunther, said: “The establishment of Firemark Ventures’ Fund Two, means we can continue to grow our portfolio of local and international start-ups, and invest more in existing portfolio companies to deliver new and ongoing benefits to IAG."
To date, Firemark Ventures has made 33 investments across 18 portfolio companies and embedded 13 new technologies and data capabilities within IAG, following successful internal trials.
Plnar, the first investment by Firemark Ventures under Fund Two, uses computer imagery to create 3D renderings of home interiors which allows anyone with a smartphone to document interior property damage, enabling virtual and self-serve property claims.
Together, IAG and Plnar will explore how imagery, data and AI can help create differentiated customer claims experiences. IAG is the first company to invest in Plnar outside the USA, bringing the technology to Australia and New Zealand for the first time for IAG’s customers.
Mr Gunther said: “Plnar’s technology has the potential to enhance how we interact with our customers by dramatically streamlining the claims assessment process. In less than two minutes per room, customers and our assessors can capture all the insights they need to determine what’s required to repair the damage.”
Plnar’s technology has the potential to enhance how we interact with our customers by dramatically streamlining the claims assessment process.
IAG Firemark Ventures General Partner
In February, IAG will commence a pilot program using Plnar involving property claims and its supply chain for IAG direct insurance brand NRMA Insurance.
IAG Executive General Manager Direct Claims, Luke Gallagher, said: “We’re always looking at the latest innovations and technology to help us provide the best experiences for our customers.
“We introduced virtual assessing at the start of the pandemic which allowed us to assess damage to a customer’s property via video call. Our partnership with Plnar will take this highly efficient digital experience for our customers to the next level.”
IAG is also exploring how Plnar’s enhanced property data could improve the customer experience for getting a quote for home and contents insurance.
Plnar CEO Andy Greff said: “Our partnership with IAG enables its brands to complete contactless inspections for interior property claims, resulting in significantly better customer experiences, shorter cycle times and lower costs.
“More than 25 insurance carriers and third-party administrators are using Plnar with great success globally. These carriers have experienced cycle times reduced by more than 80% compared to their traditional claims operating models. We look forward to the impact Plnar can have on the claims operating models with IAG in Australia and New Zealand.”
Firemark Ventures is part of the Firemark Collective, IAG’s Innovation and Venturing Hub. Operating across Australia, New Zealand and Singapore, Firemark Collective is made up of three functions: Futures, Ventures and Labs. Firemark Collective identifies, invests in, and incubates a portfolio of initiatives to accelerate new value creation within, and beyond, IAG’s core insurance business.