Supporting our customers affected by the East Coast severe weather

Severe weather sweeping across large areas of South East Queensland and Northern New South Wales has seen communities impacted by damaging storms, heavy rainfall and flooding.

Our priority is the safety of residents across the impacted communities and we urge everyone to stay up to date with the latest weather warnings and follow the directions of the emergency authorities.

We have a dedicated Major Event team in place all year round so we are ready to support customers with emergency repairs, temporary accommodation and emergency funds.

Our assessors and builders are on the ground with extra resources on standby, to help impacted customers as soon as it safe to access impacted areas.  

Acting Executive General Manager Direct Claims, David Wilkes, said IAG is ready to support customers affected by this severe weather.

“Safety is the number one priority and we’re here to help our customers with emergency support,” Mr Wilkes said.

“We’re encouraging our customers to lodge their claim online or via the phone when it is safe to do so - the sooner claims are lodged, the sooner we can get them the support they need at this time.

Safety is the number one priority and we’re here to help our customers with emergency support.

David Wilkes

Acting Executive General Manager Direct Claims

“Where it’s safe to do so, our assessors and builders will move into the flood impacted areas, to ensure damaged properties are safe and look at the repairs required."

Tragically, eight people have died in the flood disaster. As the severe weather continues, we are reminding customers to focus on staying safe and contact the emergency authorities such as our partners the NSW SES should they face a flood emergency. 

Community partners

Our partner The Australian Red Cross has activated its Register.Find.Reunite service for anyone affected by the flooding in Queensland and New South Wales. People can visit to register your contact details and let people know you’re OK, or to look for your loved ones.

Our partner GIVIT is also supporting impacted communities by coordinating offers of assistance including cash and item donations via an appeal on its website 

Media enquiries

Contact IAG media team