IAG ready to support customers affected by latest COVID restrictions
16 Jul 2021
IAG, Australia’s largest general insurer, has reaffirmed its support measures for customers impacted by the latest COVID-19 restrictions, with Victoria joining Greater Sydney, the Central Coast and Wollongong area in lockdown.
The support measures, introduced last year, are available for NRMA Insurance, CGU, SGIO, SGIC and WFI home, motor and small business1 customers facing financial hardship.
The measures are designed to suit the individual needs of customers, and include:
- Access to temporary premium relief
- The option to change premium payments from annual to pay by the month instalments for no additional cost
- Waiving cancellation and administration fees for customers who cancel their policies
- Access to a free and confidential phone counselling service
IAG also welcomed the further financial support announced by the Federal and State Governments to help people and businesses impacted by the current lockdown in New South Wales and Victoria.
IAG Managing Director and CEO Nick Hawkins said: “For many households and businesses this is a very tough time and access to this additional government support is critical to help them through the current pandemic restrictions.
“We have a dedicated team available to help tailor our support to ensure our customers have the right help at this time and to help get them back on their feet.
“IAG has helped more than 68,000 customers with financial support during COVID-19 and we will continue to be there for our customers and the community as we help support each other through this.
“This is an evolving situation, and we will continue to be here for our customers across the country through the pandemic and beyond. We encourage customers to contact us to discuss the support available as soon as possible,” Mr Hawkins said.
IAG strengthened its support for customers experiencing vulnerability, including financial hardship, ahead of the new General Insurance Code of Practice, that came into effect on 1 July 2021.
Commercial customers, including small businesses, who have the relevant business interruption cover and have been affected by COVID-19, may also lodge a claim.
Customers can contact our brands or their broker for more information on these customer support measures or to lodge a claim for business interruption:
- NRMA Insurance: 132 132 or www.nrma.com.au
- CGU Insurance: 13 24 81 or www.cgu.com.au
- SGIO: 133 233 or www.sgio.com.au
- SGIC: 133 233 or www.sgic.com.au
- WFI: 1300 934 934 or www.wfi.com.au
For more information on IAG’s COVID-19 support, visit https://www.iag.com.au/how-were-helping-our-customers-during-covid-19
 Defined as businesses with an annual turnover of less than $50 million.
IAG is the parent company of a general insurance group (the Group) with controlled operations in Australia and New Zealand.
The Group’s businesses underwrite over $12 billion of premium per annum, selling insurance under many leading brands, including: NRMA Insurance, CGU, SGIO, SGIC, Swann Insurance and WFI (Australia); and NZI, State, AMI and Lumley (New Zealand). IAG also has an interest in a general insurance joint venture in Malaysia. For further information, please visit www.iag.com.au.
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