You are here
Home » IAG claims support - January 2020
IAG claims support - January 2020
IAG's has provided the following response to January fire claims:
- Our priority is to help customers affected by these terrible events as soon as possible.
- Our dedicated major event claims team is contacting customers, where possible, located within the impacted communities. Our assessing and building teams are on standby to support customers once it’s safe to enter the impacted areas.
- We have emergency accommodation and financial assistance available for affected customers.
- We have extended our call centre capacity to help affected customers lodge their claims as soon as possible.
- Our disaster response customer support program is also available where customers can receive free and confidential counselling by a team of psychologists experienced in providing post-incident support.
- IAG has received over 2,800 bushfire-related claims since the beginning of September, with more than 1,500 of these claims lodged since the start of December 2019. The majority of these relate to residential properties.
- We will continue to keep you updated on our response to the bushfire emergency and the support available for our affected customers.
Customer advice and support:
- We encourage our customers to make contact at the earliest opportunity if they need to lodge a claim, so we can arrange emergency accommodation or to request other assistance.
- We keep records electronically so don’t be concerned if insurance documents are not readily on hand.
- Access to some areas remain limited and we ask all residents to continue to listen for updates from the authorities before returning to their homes.
- We recognise that some customers may not have access to a phone or the internet, so we are making every effort to make contact on the ground as soon as possible.
Mallacoota, VIC – Additional Support
- From Saturday 4 January, customers evacuated from Mallacoota can visit Melbourne Convention Centre where our claims teams will be available to help customers lodge claims, provide hire cars and emergency funding.
- We also have arranged additional accommodation (500 hotel rooms) for customers who need temporary accommodation.
- For holidaymakers with vehicles parked in Mallacoota, we are looking into options for transporting vehicles back to Melbourne once it is safe to do so.
- With fire conditions expected to worsen tomorrow across NSW and VIC, we’re encouraging residents in bushfire risk areas to follow the directions of the emergency authorities, and not leave it too late to leave their homes.
- Actions such as reviewing your bushfire survival plan and checking on your neighbours, family and friends, as well as staying up to date on conditions in their area can make all the difference.
- We encourage people to download the Australian Red Cross “Get Prepared” app to understand what they can do now to be prepared for the conditions ahead.
Additional claims assistance:
Customers in need of claims support can visit: