Codes and policies

The Group takes ethical and responsible decision making very seriously. We expect our employees and Directors to do the same, as reflected in our internal policies around ethics, conduct, continuous disclosure, diversity and insider trading.

On this page:

  1. Code of ethics
  2. Code of conduct
  3. Continuous disclosure policy
  4. Diversity policy
  5. Security trading policy
  6. Public policy position on climate change

Code of ethics

Ethical conduct is an integral component of running our business successfully for the long term. We want everyone who interacts with our people at IAG to be assured that we are acting with integrity and in a responsible and ethical way.

Our code of ethics - The way we choose to do business - provides a framework to help IAG people make good, informed business decisions and to act on them with integrity.

The way we choose to do business sets out basic ethical principles to guide all of our people when they make judgements and act in any given situation. The principles are organised into four areas:

  1. The way we operate — our governance
  2. The way we work — our people
  3. The way we help — our customers
  4. The way we help to reduce risk— the community and the environment

These principles help us:

  • determine the most appropriate way to deliver on the IAG promises of paying claims, understanding and pricing risk, managing our costs and reducing risk; and 
  • bring the IAG values of performance, integrity, respect and a considered sense of urgency to life in our daily behaviour.

Everyone at IAG is responsible for achieving the highest levels of business conduct and is accountable for ensuring that their decisions and actions are consistent with the ethics principles set out in the IAG Code of Ethics.

Each business is responsible for ensuring that its people are aware of their responsibilities under the code, and for providing training and education where appropriate.

The IAG code of ethics is reviewed annually to ensure it continues to meet the needs of our stakeholders and changing business environment.

Reporting ethical concerns

IAG has a number of mechanisms in place to allow our people to report ethical concerns; these are outlined in the code of ethics.

All concerns will be taken seriously and addressed in a thorough and professional manner. When potential misconduct is reported, we will investigate and take appropriate action.

IAG will not tolerate retaliation in any form against people who, in good faith, report suspected ethical or legal misconduct or policy violations.

Read IAG’s code of ethics - The way we choose to do business in:



Code of conduct

Regional codes of conduct extend to all people employed by the Group including the directors and executive team for each region. Codes of conduct are designed to encourage ethical and appropriate behaviour regardless of location in all avenues of work, based on the principles of:

  • acting honestly and openly in all dealings; 
  • complying with all laws and industry codes that regulate our activities; 
  • abiding by our rules to prevent insider trading;
  • maintaining confidentiality; and 
  • avoiding conflicts of interest.

Read our
PDF iconDOC_CodeConduct_20141021.pdf
PDF icon
DOC_2007CodeConduct_NZ_20101021.pdf

Continuous disclosure policy

The company's continuous disclosure policy sets out the mechanisms through which IAG ensures investors and others are kept informed of all relevant information which may have a material impact on IAG's share price.


Diversity policy

IAG’s diversity policy captures our commitment to creating a workforce and culture where we respect and value the different experiences of our people, and harness the opportunity and business benefits that diverse ideas and perspectives bring to our organisation and stakeholders.

At IAG, we're concentrating on improving gender, age and ethnic diversity in our organisation. We believe that improvement in these areas supports our workforce sustainability and builds competitive advantage by leveraging thinking and aligning more closely with our customer base.

Security trading policy

The company's security trading policy reinforces the responsibility of all directors, employees and contractors of the need to exercise care when in possession of inside information and sets out a protocol for dealing in IAG securities by designated persons.

Diversity policy

IAG’s diversity policy captures our commitment to creating a workforce and culture where we respect and value the different experiences of our people, and harness the opportunity and business benefits that diverse ideas and perspectives bring to our organisation and stakeholders.

At IAG, we're concentrating on improving gender, age and ethnic diversity in our organisation. We believe that improvement in these areas supports our workforce sustainability and builds competitive advantage by leveraging thinking and aligning more closely with our customer base.

Security trading policy

The company's security trading policy reinforces the responsibility of all directors, employees and contractors of the need to exercise care when in possession of inside information and sets out a protocol for dealing in IAG securities by designated persons.

PDF iconGroup-Security-Trading-Policy.pdf


Public policy position on climate change 

The latest report from the Intergovernmental Panel on Climate Change (IPCC) asserts that the emission of greenhouse gases from human activity is “extremely likely” to be the dominant cause of the observed warming of the climate over the last half century, and global greenhouse gas emissions must be reduced to prevent further warming. IAG supports the 2015 Paris Agreement to limit global average temperature rise to well below 2°C above pre-industrial levels, and supports the development of well-designed policies that enable the delivery of this Agreement. In August 2016, IAG published its public policy position on climate change.

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Last updated
15/02/2017