Codes and policies
The Group takes ethical and responsible decision making very seriously. We expect our employees and Directors to do the same, as reflected in our internal policies around ethics, conduct, continuous disclosure, diversity and insider trading.
On this page:
- Code of Ethics & Conduct
- Customer Family Domestic Violence policy
- Group Continuous Disclosure Policy
- Whistleblower policy
- Diversity policy
- Responsible Investment policy
- Security trading policy
- Social and environmental framework
- Supplier Code of Conduct
- Modern slavery statement
- General Insurance Code of Practice
- IAG constitution
- UK Holdings tax strategy
Code of Ethics & Conduct
Our 
Code of Ethics and Conduct (6.42 MB) starts with our purpose and sets out the behaviours expected of everyone at IAG. This instills trust and creates confidence that we will deliver the best outcomes and value for our stakeholders. Our people should use our Code to help them do the right thing and to speak up when something is not right. It is also designed to help all of us manage risks and comply with the laws and regulations that apply to us. Our Code is supported by policies, standards and procedures. Key components of our code are:
- We manage risks and comply with laws
- We make our customers’ worlds safer
- We make our communities safer
- We make our workplace safer
- We act with honesty and integrity
Reporting ethical concerns
IAG has a number of mechanisms in place to allow our people to report ethical concerns, and these are set out in our Code of Ethics & Conduct.
All concerns will be taken seriously and addressed in a thorough and professional manner. When potential misconduct is reported, we will investigate and take appropriate action.
IAG will not tolerate retaliation in any form against people who, in good faith, report suspected ethical or legal misconduct or policy violations.
Customer Family Domestic Violence policy
At IAG, we strongly believe that family and domestic violence is never acceptable. We believe in doing the right thing by our customers, respecting who they are and their individual circumstances. This Policy sets out how IAG supports our customers who are affected by family and domestic violence. We are committed to working with our stakeholders to contribute to a domestic violence-free future, reduce the risk of harm and to help keep our customers safe.
IAG Customer FDV policy (147.1 KB)
Group Continuous Disclosure Policy
The Group Continuous Disclosure Policy outlines IAG’s compliance mechanisms with the continuous disclosure requirements of the ASX Listing Rules, as well as relevant corporations and securities laws.
Group Continuous Disclosure Policy (109.09 KB)
Whistleblower policy
IAG’s Group Whistleblower Policy sets out the rights and responsibilities of people involved in a whistleblowing report or investigation. It is important because IAG is committed to a culture where people feel free to speak up if they see something that isn’t right. It supports IAG’s purpose and strategy by encouraging people to do the right thing to make the world a safer place.
Group Whistleblower Policy (170.33 KB)
Security trading policy
The company's security trading policy reinforces the responsibility of all directors, employees and contractors of the need to exercise care when in possession of inside information and sets out a protocol for dealing in IAG securities by designated persons. The Security Trading Policy was updated in November 2019 in accordance with Listing Rule 12.10.
Group Security Policy (418.23 KB)
Diversity policy
IAG’s diversity policy captures our commitment to creating a workforce and culture where we respect and value the different experiences of our people, and harness the opportunity and business benefits that diverse ideas and perspectives bring to our organisation and stakeholders.
At IAG, we're concentrating on improving equity, accessibility and flexibility in our organisation. We believe that improvement in these areas supports our workforce sustainability and builds competitive advantage by leveraging thinking and aligning more closely with our customer base.
Read our diversity policy (70.62 KB)
Responsible Investment policy
This Policy outlines IAG’s commitments to responsible investment and is important because we believe in being a responsible and ethical business. We also believe that successful investing requires consideration of sustainable business practices, as well as traditional financial risk and return assessments. This Policy supports IAG’s purpose and strategy by managing IAG’s impact and performance on responsible investment issues.
Responsible Investment policy (132.32 KB)
Social and environmental framework
This Framework outlines IAG’s commitments to managing sustainability and social and environmental risks and opportunities for our business. It is important because IAG believes in a shared value approach – where IAG seeks to create commercial value alongside positive societal outcomes. This Framework supports IAG’s strategy and purpose, to make your world a safer place, while growing and maintaining the trust that enables IAG to succeed.
Social and Environmental Framework (158.13 KB)
Supplier code of conduct
IAG has developed a Supplier Code of Conduct to clarify expectations of our suppliers in relation to Environmental, Social and Governance (ESG) related issues. For more information please visit our Supplier Portal.
Read our Supplier Code of Conduct (1.62 MB)
Human rights and modern slavery
We respect human rights and are committed to preventing and ending all forms of modern slavery, child labour and human trafficking in our supply chain.
IAG has prepared a Modern Slavery Statement in compliance to the Modern Slavery Act 2018 (Cth). This is IAG’s first statement and covers the reporting period 1 July 2019 to 30 June 2020 (FY20).
Read our FY20 Modern Slavery Statement (3.04 MB)
General Insurance Code of Practice
The General Insurance Code of Practice outlines certain minimum standards of service that you should expect from insurers that have adopted the Code. The standards covered by the Code include buying and renewing insurance, claims handling and complaints handling. We've adopted the Code and we're committed to complying with it. The Code Governance Committee is an independent body that monitors and enforces insurers’ compliance with the Code.
For more information on the General Insurance Code of Practice and the Code Governance Committee visit the code website.
IAG constitution
IAG's constitution was amended by special resolution of IAG’s shareholders at its 23 October 2020 Annual General Meeting.
IAG Holdings Tax Strategy in respect of the year of income ended 30 June 2017
(as required by Schedule 19 of Finance Act 2016)
IAG has published its first tax transparency report that outlines IAG’s approach to tax, including the principles that guide us (link to transparency report).
OurUK Holdings tax strategy (255.82 KB) sets out how these principles are applied to our UK operations carried on by IAG UK Holdings.