Codes and policies

On this page:

1. Code of Ethics & Conduct
2. Customer Family Domestic Violence policy
3. Continuous disclosure policy
4. Whistleblower policy
5. Diversity policy
6. Security trading policy
7. Social and environmental policy
8. Supplier Code of Conduct
9. IAG constitution
10. UK Holdings tax strategy

Code of Ethics & Conduct

As an organisation we fulfil our purpose in accordance with the highest standard of ethics and conduct by:

• empathising with the needs of others
• treating people fairly
• complying with all relevant laws and regulations
• being true to our word and standing behind our promises
• communicating openly and with candour
• respecting privacy and confidentiality, and above all, by striving to ‘do the right thing’
• understanding the needs and importance of our shareholders, community, people, customers and partners.

Our Code of Ethics and Conduct (987.71 KB) makes clear the behaviour expected from everyone at IAG. It applies to all of our people in every part of our business, including our Board. It also sets out how we expect our external partners to behave.

It sets out our framework for ethics and conduct:

1. We make our customers’ worlds safer
2. We make our communities safer
3. We make our workplace safer
4. We act with honesty and integrity
5. We comply with laws and regulations
6. We speak up and report breaches

Reporting ethical concerns

IAG has a number of mechanisms in place to allow our people to report ethical concerns, and these are set out in our Code of Ethics & Conduct.

All concerns will be taken seriously and addressed in a thorough and professional manner. When potential misconduct is reported, we will investigate and take appropriate action.

IAG will not tolerate retaliation in any form against people who, in good faith, report suspected ethical or legal misconduct or policy violations.

Customer Family Domestic Violence policy 

At IAG, we strongly believe that family and domestic violence is never acceptable. We believe in doing the right thing by our customers, respecting who they are and their individual circumstances. This Policy sets out how IAG supports our customers who are affected by family and domestic violence.  We are committed to working with our stakeholders to contribute to a domestic violence-free future, reduce the risk of harm and to help keep our customers safe.

IAG Customer FDV policy (147.18 KB)

Continuous disclosure policy

The company's continuous disclosure policy sets out the mechanisms through which IAG ensures investors and others are kept informed of all relevant information which may have a material impact on IAG's share price.

 Group Continuous Disclosure Policy (154.22 KB)

Whistleblower policy

IAG’s Group Whistleblower Policy sets out the rights and responsibilities of people involved in a whistleblowing report or investigation. It is important because IAG is committed to a culture where people feel free to speak up if they see something that isn’t right. It supports IAG’s purpose and strategy by encouraging people to do the right thing to make the world a safer place. 

Group Whistleblower Policy (170.33 KB) 

Security trading policy

The company's security trading policy reinforces the responsibility of all directors, employees and contractors of the need to exercise care when in possession of inside information and sets out a protocol for dealing in IAG securities by designated persons. The Security Trading Policy was updated in November 2019 in accordance with Listing Rule 12.10.

Group Security Policy (418.23 KB)

Diversity policy 

IAG’s diversity policy captures our commitment to creating a workforce and culture where we respect and value the different experiences of our people, and harness the opportunity and business benefits that diverse ideas and perspectives bring to our organisation and stakeholders.

At IAG, we're concentrating on improving gender, age and ethnic diversity in our organisation. We believe that improvement in these areas supports our workforce sustainability and builds competitive advantage by leveraging thinking and aligning more closely with our customer base. 

Read our diversity policy (70.62 KB)

Social and environmental policy

Businesses have a responsibility to act ethically and safely and to minimise their impact on society and the environment. As a large financial institution, we can have an impact on the environment, both directly from our operations and indirectly through our value chain.

Our social and environmental policy creates a framework for understanding and managing our direct and indirect social and environmental impacts, risks and opportunities, supporting and informing our role in the community.

Social and Environmental Policy (301.44 KB)

Supplier code of conduct

IAG has developed a Supplier Code of Conduct to clarify expectations of our suppliers in relation to Environmental, Social and Governance (ESG) related issues. For more information please visit our Supplier Portal.

Read our Supplier Code of Conduct (1.62 MB)

IAG constitution

IAG's constitution was last approved by Members at the 13 November 2007 annual general meeting.

IAG Constitution (484.48 KB)

IAG Holdings Tax Strategy in respect of the year of income ended 30 June 2017

(as required by Schedule 19 of Finance Act 2016)

IAG has published its first tax transparency report that outlines IAG’s approach to tax, including the principles that guide us (link to transparency report). 

OurUK Holdings tax strategy (255.82 KB) sets out how these principles are applied to our UK operations carried on by IAG UK Holdings.

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