The issues that matter

Last year, we committed to review the sustainability reporting suite to ensure that our reporting reflects our devolved operations and provides our stakeholders with the most relevant and useful information.

As a result, this year's review focuses on the topics that we have identified as material to both our business and our stakeholders. The issues that matter are grouped into three categories: our purpose, managing our business and IAG's broader environment.

Our core purpose is to help people manage risk and recover from the hardship of unexpected loss. At IAG, we are passionate about honouring the contract our customers have with us and helping them get their lives back together. This passion comes through the way our staff interact with customers and through some of the processes we have in place to be first on the ground. Critical to our ability to respond is our supply chain - the way we come together with repairers, builders and other providers to deliver quality services to our customers.

Obtaining feedback from customers is vital to our ability to stay relevant and continually improve what we do. We believe insurance should be affordable and everyone should have access to insurance, a belief that guides our offering and the way we partner with a broad range of stakeholders.

Community partnerships are also important to us as we seek to make a difference in our communities, providing funding and on the ground support to mitigate and adapt to risks. In order to support our customers for the long term, we need to excel at the fundamentals: Capital Management, including investments and re-insurance, corporate governance, and attracting and retaining high performance people.

At IAG, we are also focused on being responsible and efficiently managing our resources, including actively reducing our carbon footprint. It all makes good business sense as efficiently managing our resources is one of the ways we can offer competitive premiums.

Our role is also to tackle broader industry issues including insurance regulation and weather events.