Global Reporting Initiative (GRI) Index
Results of IAG Sustainability Report 2007 GRI G3 Review by Net Balance
Management
Group.
Adherence to the GRI requirements are marked as a 'C' for Conformance; 'PC' for Partial Conformance; and a 'NR' for Not Reported. 'NA' is used when as issue is Not Applicable.
| GRI Indicator | Status | Comments | |
|---|---|---|---|
| Strategy and Profile | |||
| 1.1 | Statement from the most senior decision maker of the organisation. | C | CEO and Chairman's Statement |
| 1.2 | Description of key impacts, risks, and opportunities. | PC | CEO and Chairman's Statement; The Big Issue |
| Organisational Profile | |||
| 2.1 | Name of the organisation. | C | Front cover |
| 2.2 | Primary brands, products, and/or services. | C | IAG at a Glance |
| 2.3 | Operational structure of the organisation. | C | IAG at a Glance |
| 2.4 | Location of organisation's headquarters. | C | IAG's headquarters are located at 388 George St, Sydney NSW, Australia |
| 2.5 | Number of countries where the organisation operates. | C | IAG at a Glance |
| 2.6 | Nature of ownership and legal form. | C | IAG at a Glance |
| 2.7 | Markets served (including geographic breakdown, sectors served, and types of customers/beneficiaries). | PC | IAG at a Glance |
| 2.8 | Scale of the reporting organisation, including: | C | IAG 2007 Annual Report; IAG at a Glance; Key Indicators |
| 2.9 | Significant changes during the reporting period regarding size, structure, or ownership. | C | IAG 2007 Annual Report |
| 2.10 | Awards received in the reporting period. | C | Awards and Commendations |
| Report Profile | |||
| 3.1 | Reporting period (e.g. fiscal/calendar year) for information provided. | C | About this Report |
| 3.2 | Date of most recent previous report (if any). | C | Report is produced annually. About this Report |
| 3.3 | Reporting cycle (annual, biennial, etc). | C | Report is produced annually. About this Report |
| 3.4 | Contact point for questions regarding the report or its contents. | C | Feedback |
| Report Scope and Boundaries | |||
| 3.5 | Process for defining report content. | C | Expert Community Advisory Committee Statement; Stakeholder Engagement; CEO and Chairman's Statement; The Big Issue |
| 3.6 | Boundary of the report. | C | Expert Community Advisory Committee Statement; Stakeholder Engagement; CEO and Chairman's Statement; The Big Issue |
| 3.7 | State any specific limitations on the scope or boundary of the report. | C | Detailed throughout |
| 3.8 | Basis for reporting on joint ventures, subsidiaries, leased facilities, outsourced operations, and other entities that can significantly affect comparability from period to period and/or between organisations. | C | Detailed throughout |
| 3.9 | Data measurement techniques and the bases of calculations. | C | Detailed throughout; Glossary |
| 3.10 | Explanation of the effect of any re-statements of information provided in earlier reports, and the reasons for such re-statement. | C | Detailed throughout |
| 3.11 | Significant changes from previous reporting periods in the scope, boundary, or measurement methods applied in the report. | C | Detailed throughout |
| GRI Content Index | |||
| 3.12 | Table identifying the location of the Standard Disclosures in the report. | C | Global Reporting Initiative Index |
| Assurance | |||
| 3.13 | Assurance. | C | Independent Assurance Statement |
| Governance | |||
| 4.1 | Governance structure of the organisation. | C | Corporate Governance |
| 4.2 | Indicate whether the Chair of the highest governance body is also an executive officer. | C | Corporate Governance |
| 4.3 | For organisations that have a unitary board structure, state the number of members of the highest governance body that are independent and/or non-executive members. | C | IAG 2007 Annual Report |
| 4.4 | Mechanisms for shareholders and employees to provide recommendations or direction to the highest governance body. | C | Stakeholder Engagement; IAG 2007 Annual Report |
| 4.5 | Linkage between compensation for members of the highest governance body, senior managers, and executives (including departure arrangements), and the organisation's performance (including social and environmental performance). | PC | Stakeholder Engagement; Our To Do List |
| 4.6 | Processes in place for the highest governance body to ensure conflicts of interest are avoided. | C | Corporate Governance |
| 4.7 | Process for determining the qualifications and expertise of the members of the highest governance body for guiding the organisation's strategy on economic, environmental, and social topics. | NR | Not Reported |
| 4.8 | Internally developed statements of mission or values, codes of conduct, and principles relevant to economic, environmental, and social performance and the status of their implementation. | C | Our Commitment |
| 4.9 | Procedures of the highest governance body for overseeing the organisation's identification and management of economic, environmental, and social performance. | C | Corporate Governance |
| 4.10 | Processes for evaluating the highest governance body's own performance, particularly with respect to economic, environmental, and social performance. | NR | Not Reported |
| Commitments to External Initiatives | |||
| 4.11 | Explanation of whether and how the precautionary approach or principle is addressed by the organisation. | NR | Not Reported |
| 4.12 | Externally developed economic, environmental, and social charters, principles, or other initiatives to which the organisation subscribes or endorses. | NR | Not Reported |
| 4.13 | Memberships in associations. | PC | Stakeholder Engagement |
| Stakeholder Engagement | |||
| 4.14 | List of stakeholder groups engaged by the organisation. | C | Stakeholder Engagement |
| 4.15 | Basis for identification and selection of stakeholders with whom to engage. | C | Stakeholder Engagement |
| 4.16 | Approaches to stakeholder engagement. | C | Stakeholder Engagement; Expert Community Advisory Committee Statement |
| 4.17 | Key topics and concerns that have been raised through stakeholder engagement. | C | Stakeholder Engagement; Expert Community Advisory Committee Statement; Our To Do List |
| Performance Indicators | |||
| Economic Performance Indicators | |||
| EC1 | Direct economic value generated and distributed. | C | Key Indicators |
| EC2 | Financial implications and other risks and opportunities for the organisation's activities due to climate change. | PC | The Big Issue |
| EC3 | Coverage of the organisation's defined benefit plan obligations. | NR | Not Reported |
| EC4 | Significant financial assistance received from government. | NA | Some financial assistance received from NSW Department of Environment and Climate Change via Sustainability Compact; Stakeholder Engagement |
| EC5 | Range of ratios of standard entry level wage compared to local minimum wage at significant locations of operation | NR | Not Reported |
| EC6 | Policy, practices, and proportion of spending on locally-based suppliers at significant locations of operation. | PC | Stakeholder Engagement |
| EC7 | Procedures for local hiring and proportion of senior management hired from the local community at locations of significant operation. | NR | Not Reported |
| EC8 | Development and impact of infrastructure investments and services. | NA | IAG does not provide funds for these kinds of developments |
| EC9 | Understanding and describing significant indirect economic impacts, including the extent of impacts. | NR | Not Reported |
| Environmental Performance Indicators | |||
| EN1 | Materials used by weight or volume. | PC | Key Indicators |
| EN2 | Percentage of materials used that are recycled input materials. | PC | Key Indicators |
| EN3 | Direct energy consumption by primary energy source. | NR | Not Reported |
| EN4 | Indirect energy consumption by primary source. | NR | Not Reported |
| EN5 | Energy saved due to conservation and efficiency improvements. | PC | Our To Do List |
| EN6 | Initiatives to provide energy-efficient or renewable energy based products and services, and reductions in energy requirements as a result of these initiatives | NR | IAG has introduced a number of products and services to encourage decreases in greenhouse emissions; Case Studies — Customer Offerings |
| EN7 | Initiatives to reduce indirect energy consumption and reductions achieved. | C | The Big Issue |
| EN8 | Total water withdrawal by source. | NR | Not Reported |
| EN9 | Water sources significantly affected by withdrawal of water. | NA | Not Applicable |
| EN10 | Percentage and total volume of water recycled and reused. | NR | Not Reported |
| EN11 | Location and size of land owned, leased, managed in, or adjacent to, protected areas and areas of high biodiversity value. | NA | IAG's operations do not impact on areas of high biodiversity value |
| EN12 | Description of significant impacts of activities, products, and services on biodiversity in protected areas and areas of high biodiversity value outside protected areas. | NA | IAG's activities, products and services do not impact on areas of high biodiversity value |
| EN13 | Habitats protected or restored. | NA | Not Applicable |
| EN14 | Strategies, current actions, and future plans for managing impacts on biodiversity. | NA | Not Applicable |
| EN15 | Number of IUCN Red List species and national conservation list species with habitats in areas affected by operations, by level of extinction risk. | NA | Not Applicable |
| EN16 | Total direct and indirect greenhouse gas emissions by weight. | C | Key Indicators |
| EN17 | Other relevant indirect greenhouse gas emissions by weight. | NA | Not Applicable |
| EN18 | Initiatives to reduce greenhouse gas emissions and reductions achieved. | C | The Big Issue |
| EN19 | Emissions of ozone-depleting substances by weight. | NA | Not Applicable |
| EN20 | NO, SO, and other significant air emissions by type and weight. | NA | Not Applicable |
| EN21 | Total water discharge by quality and destination. | NA | Not Applicable |
| EN22 | Total weight of waste by type and disposal method. | C | Key Indicators |
| EN23 | Total number and volume of significant spills. | NA | Not Applicable |
| EN24 | Weight of transported, imported, exported, or treated waste deemed hazardous. | NA | Zero |
| EN25 | Identity, size, protected status, and biodiversity value of water bodies and related habitats significantly affected by discharges of water and runoff. | NA | Not Applicable |
| EN26 | Initiatives to mitigate environmental impacts of products and services, and extent of impact mitigation. | PC | The Big Issue; CEO and Chairman's Statement; Case Studies — Customer Offerings |
| EN27 | Percentage of products sold and their packaging materials that are reclaimed by category. | NR | Not Reported |
| EN28 | Monetary value of significant fines and total number of non-monetary sanctions. | NA | Zero |
| EN29 | Significant environmental impacts of transporting products and other goods and materials used for the organisations operations, and transporting members of the workforce. | NR | IAG does not generate significant environmental impacts through transportation of its products and services. IAG does not measure the environmental impacts of workforce transport |
| EN30 | Total environmental protection expenditures and investments by type. | NR | Not Reported |
| Social Performance Indicators | |||
| Human Rights | |||
| HR1 | Percentage and total number of significant investment agreements that include human rights clauses or that have undergone human rights screening. | NR | Not Reported |
| HR2 | Percentage of significant suppliers and contractors that have undergone screening on human rights and actions taken. | NR | Not Reported |
| HR4 | Total number of incidents of discrimination and actions taken. | NR | Not Reported |
| HR5 | Operations identified in which the right to exercise freedom of association and collective bargaining may be at significant risk, and actions taken to support these rights. | NR | Not Reported |
| HR6 | Operations identified as having significant risk for incidents of child labor. | NR | Not Reported |
| HR7 | Operations identified as having significant risk for incidents of forced or compulsory labor. | NR | Not Reported |
| HR8 | Percentage of security personnel trained in the organisations policies or procedures concerning aspects of human rights that are relevant to operations. | NR | Not Reported |
| HR9 | Total number of incidents of violations involving rights of indigenous people and actions taken. | NR | Not Reported |
| Labour Practices and Decent Work | |||
| LA1 | Total workforce by employment type, employment contract, and region. | C | Key Indicators |
| LA2 | Total number and rate of employee turnover by age group, gender, and region. | PC | Key Indicators |
| LA3 | Benefits provided to fulltime employees that are not provided to temporary or parttime employees. | NR | Not Reported |
| LA4 | Percentage of employees covered by collective bargaining agreements. | C | Key Indicators |
| LA5 | Minimum notice period(s) regarding operational changes, including whether it is specified in collective agreements. | NR | Not Reported |
| LA6 | Percentage of total workforce represented in formal joint management-worker health and safety committees that help monitor and advise on occupational health and safety programs. | NR | Not Reported |
| LA7 | Rates of injury, occupational diseases, lost days, and absenteeism, and number of work related fatalities by region. | C | Key Indicators |
| LA8 | Education, training, counselling, prevention, and risk-control programs in place to assist workforce members, their families, or community members regarding serious diseases. | NR | Not Reported |
| LA9 | Health and Safety topics covered in formal agreements with trade unions. | NR | Not Reported |
| LA10 | Average hours of training per year per employee by employee category. | NR | Not Reported |
| LA11 | Programs for skills management and lifelong learning that support the continued employability of employees and assist them in managing career endings. | NR | Not Reported |
| LA12 | Percentage of employees receiving regular performance and career development reviews. | NR | Not Reported |
| LA13 | Composition of governance bodies and breakdown of employees per category according to gender, age group, minority group membership, and other indicators of diversity. | NR | Not Reported |
| LA14 | Ratio of basic salary of men to women by employee category. | C | Key Indicators |
| Supplementary Social Indicators | |||
| SO1 | Nature, scope, and effectiveness of any programs and practices that assess and manage the impacts of operations on communities, including entering, operating, and exiting. | NR | Not Applicable |
| SO2 | Percentage and total number of business units analysed for risks related to corruption. | NR | Not Reported |
| SO3 | Percentage of employees trained in organisation's anti-corruption policies and procedures. | NR | Not Reported |
| SO4 | Actions taken in response to incidents of corruption. | NR | Not Reported |
| SO5 | Public policy positions and participation in public policy development and lobbying. | C | Stakeholder Engagement |
| SO6 | Total value of financial and in-kind contributions to political parties, politicians, and related institutions by country. | NR | Not Reported |
| SO7 | Total number of legal actions for anti-competitive behaviour, anti-trust, and monopoly practices and their outcomes. | NR | Not Reported |
| SO8 | Monetary value of significant fines and total number of non-monetary sanctions for non-compliance with laws and regulations. | NR | Not Reported |
| Product Responsibility | |||
| PR1 | Life cycle stages in which health and safety impacts of products and services are assessed. | NA | Not Applicable |
| PR2 | Total number of incidents of non-compliance with regulations and voluntary codes concerning health and safety impacts of products and services. | NR | Not Reported |
| PR3 | Type of product and service information required by procedures, and percentage of significant products and services subject to such information requirements. | NR | Not Reported |
| PR4 | Total number of incidents of non-compliance with regulations and voluntary codes concerning product and service information and labeling. | NR | Not Reported |
| PR5 | Practices related to customer satisfaction, including results of surveys measuring customer satisfaction. | C | Key Indicators |
| PR6 | Programs for adherence to laws, standards, and voluntary codes related to marketing. | NR | Not Reported |
| PR7 | Total number of incidents of non-compliance with regulations and voluntary codes concerning marketing communications, including advertising, promotion, and sponsorship. | NR | Not Reported |
| PR8 | Total number of substantiated complaints regarding breaches of customer privacy and losses of customer data. | NR | Not Reported |
| PR9 | Monetary value of significant fines for noncompliance with laws and regulations concerning the provision and use of products and services. | NR | Not Reported |
| Financial Services Sector Supplement | |||
| Supplementary Environmental Indicators | |||
| F1 | Description of environmental policies applied to core business lines. | NR | Not Reported |
| F2 | Description of process(es) for assessing and screening environmental risks in core business lines. | NR | Not Reported |
| F3 | State the threshold(s) at which environmental risk assessment procedures are applied to each core business line. | NR | Not Reported |
| F4 | Description of processes for monitoring clients' implementation of and compliance with environmental aspects raised in risk assessment process(es). | NR | Not Reported |
| F5 | Description of process(es) for improving staff competency in addressing environmental risks and opportunities. | NR | Not Reported |
| F6 | Number and frequency of audits that include the examination of environmental risk systems and procedures related to core business lines. | NR | Not Reported |
| F7 | Description of interactions with clients/investee companies/business partners regarding environmental risks and opportunities. | NR | Not Reported |
| F8 | Percentage and number of companies held in the institution's portfolio with which the reporting organisation has engaged on environmental issues. | NR | Not Reported |
| F9 | Percentage of assets subjected to positive, negative and best-in-class environmental screening. | NR | Not Reported |
| F10 | Description of voting policy on environmental issues for shares over which the reporting organisation holds the right to vote shares or advise on voting. | NR | Not Reported |
| F11 | Percentage of assets under management where the reporting organisation holds the right to vote shares or advise on voting. | NR | Not Reported |
| F12 | Total monetary value of specific environmental products and services broken down according to the core business lines. | NR | Not Reported |
| F13 | Value of portfolio for each core business line broken down by specific region and by sector. | NR | Not Reported |
| Corporate Social Responsibility | |||
| CSR1 | Social elements of CSR policy including corporate definition of CSR. | C | CEO and Chairman's Statement; Our Commitment |
| CSR2 | Structure and relevant CSR responsibilities, including explanation of the installed procedures. | PC | IAG 2007 Annual Report Corporate Governance |
| CSR3 | CSR audits and auditor hours. | C | In 2006/07 IAG's Group Risk Assurance team undertook an audit of IAG's sustainability performance indicators |
| CSR4 | Procedures for handling issues sensitive to stakeholders and responsiveness. | NR | Not Reported |
| CSR5 | Number of non-compliance incidents with any law or regulatory code of conduct. | NR | Not Reported |
| CSR6 | Stakeholder dialogue and involvement procedures. | C | Stakeholder Engagement; Expert Community Advisory Committee Statement |
| Internal Social Performance | |||
| INT1 | Social responsibility issues covered in organisation's human resources policies. | C | IAG 2007 Annual Report Corporate Governance |
| INT2 | Staff turnover and job creation. | PC | Key Indicators |
| INT3 | Employee satisfaction. | C | Key Indicators |
| INT4 | Senior management remuneration. | C | IAG 2007 Annual Report |
| INT5 | Report on bonuses that are not oriented purely towards short term financial success, but which contain additional sustainability elements. | NR | Our To Do List |
| INT6 | Female-male salary ratio. | PC | Key Indicators |
| INT7 | Employee profile per hierarchy level and country. | PC | Key Indicators |
| Performance to Society | |||
| SOC1 | Charitable contributions. | C | Key Indicators |
| SOC2 | Economic value created by an organisation's activities. | C | Key Indicators |
| Suppliers | |||
| SUP1 | Polices and procedures to screen suppliers' social performance. | C | Stakeholder Engagement |
| SUP2 | Supplier satisfaction. | NR | Not Reported |
| Asset Management | |||
| AM1 | Social criteria applied in asset management. | NR | Not Reported |
| AM2 | Report on provision of tailored and innovative products and services applying special positive ethical/sustainability criteria. | C | CEO and Chairman's Statement; Case Studies — Customer Offerings |
| AM3 | Socially Responsible Investment oriented shareholder activity. | NR | Not Reported |
| Insurance | |||
| INS1 | Social criteria applied in underwriting policy. | NR | Not Reported |
| INS2 | Customer profile. | NR | Not Reported |
| INS3 | Report on the number of complaints received from customers. | NR | Not Reported |
| INS4 | Provision of tailored and innovative products and services applying special ethical/sustainability criteria. | C | CEO and Chairman's Statement; Case Studies — Customer Offerings |
Case Studies
Safer Communities
Equity and Hastings Champion Safer Biking. Motorcyclists represent 1% of motor traffic in the UK but suffer 20% of deaths and serious injuries from traffic accidents.
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Equity and Hastings Champion Safer Biking. Motorcyclists represent 1% of motor traffic in the UK but suffer 20% of deaths and serious injuries from traffic accidents.
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Microinsurance — Investigating the Opportunity
There are economic and social benefits to be had from the growing recognition that there is both a need and a demand for microinsurance products in Asia.
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There are economic and social benefits to be had from the growing recognition that there is both a need and a demand for microinsurance products in Asia.
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Flexibility — A Key Ingredient
'The Australian' newspaper reported research carried out for IAG by Aeques Partners under the headline "give workers an inch and they will give back a mile".
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'The Australian' newspaper reported research carried out for IAG by Aeques Partners under the headline "give workers an inch and they will give back a mile".
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Helping People Enjoy Their Jobs
The ultimate test of the engagement and commitment of staff is whether they recommend the job to their family and friends.
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The ultimate test of the engagement and commitment of staff is whether they recommend the job to their family and friends.
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Road to Recovery
IAG is a partner in an important research program to identify the importance of prompt assessment and early intervention with specialist treatment in the recovery of accident victims.
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IAG is a partner in an important research program to identify the importance of prompt assessment and early intervention with specialist treatment in the recovery of accident victims.
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Safehome Fire Prevention Program
Queensland householders are offered a free fire safety audit of their home courtesy of the Queensland Fire and Rescue Service and NRMA Insurance.
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Queensland householders are offered a free fire safety audit of their home courtesy of the Queensland Fire and Rescue Service and NRMA Insurance.
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Sustainable Workforce Highlights
IAG recognises that long term business success depends on attracting and retaining high performing people.
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IAG recognises that long term business success depends on attracting and retaining high performing people.
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Customer Offerings
Insurance is a competitive industry. IAG's experience is that customers want products that protect them, their families and property.
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Insurance is a competitive industry. IAG's experience is that customers want products that protect them, their families and property.
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Return to Sender
A snap audit identified a large volume of unsolicited corporate junk mail coming into IAG's George Street Sydney mailroom.
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A snap audit identified a large volume of unsolicited corporate junk mail coming into IAG's George Street Sydney mailroom.
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Storms
Devastating storms in the Hunter, Newcastle and Central Coast regions of NSW saw tens of thousands of NRMA Insurance customers suffer personal trauma and property loss in June 2007.
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Devastating storms in the Hunter, Newcastle and Central Coast regions of NSW saw tens of thousands of NRMA Insurance customers suffer personal trauma and property loss in June 2007.
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International Partnership
IAG has accepted a leadership role in developing the business case for sustainability in the insurance sector around the world.
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IAG has accepted a leadership role in developing the business case for sustainability in the insurance sector around the world.
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Supply Chain
IAG is working on the challenge of establishing consistent sustainability principles in our supplier partnerships.
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IAG is working on the challenge of establishing consistent sustainability principles in our supplier partnerships.
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The Power of Off
IT technology innovation can go hand in hand with meeting environmental and business sustainability targets.
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IT technology innovation can go hand in hand with meeting environmental and business sustainability targets.
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Business Underinsurance
The future of too many small businesses is at risk because they are under insured.
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The future of too many small businesses is at risk because they are under insured.
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