Helping our customers stay safe

We’re here to pay our customers’ claims. We’re also here to help reduce the chance of claims happening at all, which is where Chambodin Boonyinthu comes into the picture.

Chambodin works in our risk management team in Thailand under the NZI brand. Recently, NZI Thailand was approached by Big C Supercenters to help them with their risk management approach.

“We were very happy that Big C Supercenters came to us for help, because risk management is what we do best!” Chambodin explains.

“Our risk management team is made up of experts in the area. We approached the Big C job with a great deal of excitement as they are one of the leading stores in the country,” said Chambodin. “We analysed our claims data to work out what their biggest risks were, and then applied what we know about reducing risk to their business.”

After applying a risk analysis and assessment to Big C, NZI Risk Management Services prioritised the risks and implemented a risk management system.

Working with all 54 branches of Big C - as well as the two distribution warehouses - NZI Thailand was able to coach and train Big C staff in how to identify and reduce risk in the workplace.

Consistent safety standards and procedures have now been implemented in all branches. In addition, significant improvements have been made to the fire safety procedures, and the new fire protection system now complies with the National Fire Protection Standard. Risk management has been standardised by Big C, and NZI Thailand is hoping to see some significant improvements in the safety performance of this key client.