Global Reporting

Initiative index

GRI indicator Report section

Vision and strategy

1.1

Vision statement

Chairman and Chief Executive Officer’s Report

1.2

CEO Statement

Chairman and Chief Executive Officer’s Report

Profile

Organisational profile

2.1

Organisation name

IAG at a glance

2.2

Products and services

IAG at a glance

2.3

Operational structure

IAG Annual Report 2006

2.4

Company structure

IAG Annual Report 2006

2.5

Operational location(s)

IAG Annual Report 2006

2.6

Nature of ownership

IAG at a glance

2.7

Nature of markets

IAG at a glance

2.8

Scale of organisation

IAG Annual Report 2006

2.9

List of stakeholders

Stakeholder Engagement

Report scope

2.10

Contact for report

Contact us

2.11

Reporting period

About this report

2.12

Date of previous report

About this report

2.13

Report boundaries

About this report

2.14

Significant organisational changes

IAG Annual Report 2006; Chairman and Chief Executive Officer’s Report

2.15

Basis of reporting on joint ventures etc that can significantly affect comparability

Key Indicators; Glossary

2.16

Nature of any restatements of information

Key Indicators; Glossary

Report profile

2.17

Decisions not to apply GRI

Global Reporting Initiative Index

2.18

Accounting criteria for economic, environmental and social costs and benefits

Glossary

2.19

Changes in measurement methods

Glossary

2.20

Policies and practices to enhance and provide assurance to report

About this report

2.21

Policy and practices with regard to independent assurance

Assurance statement

2.22

Sources of additional information and supplementary publications

Reported throughout

Governance structure and management systems

Structure and governance

3.1

Governance structure including board committees

IAG Annual Report 2006; Sustainable Operations

3.2

Percentage of independent, non-executive directors

IAG Annual Report 2006

3.3

Process for determination of board expertise

IAG Annual Report 2006

3.4

Board-level processes for risk identification

IAG Annual Report 2006

3.5

Linkage of executive compensation with achievement of financial and non-financial goals

Partially reported, IAG Annual Report 2006

3.6

Organisational structure and key individuals responsible for oversight, implementation and audit

Sustainable Operations; IAG Annual Report 2006

3.7

Mission , values statement, codes of conduct and policies relevant to economic, environmental and social performance and the status of implementation

Sustainable Operations

3.8

Mechanisms for shareholders to provide feedback to the board of directors

IAG Annual Report 2006

Stakeholder engagement

3.9

Basis for identification and selection of major stakeholders

Stakeholder Engagement

3.10

Approaches to stakeholder consultation

Stakeholder Engagement; Chairman and Chief Executive Officer’s Report; Expert Community Advisory Committee- Commentary

3.11

Type of information generated by stakeholder consultations

Stakeholder Engagement; Chairman and Chief Executive Officer’s Report; Expert Community Advisory Committee- Commentary

3.12

Use of information resulting from stakeholder engagements

Stakeholder Engagement; Chairman and Chief Executive Officer’s Report; Expert Community Advisory Committee- Commentary

Overarching policies and management systems

3.13

Use of precautionary principle

Not reported

3.14

Subscription to externally developed, voluntary principles or initiatives

Stakeholder Engagement

3.15

Principal memberships in industry and business associations, national or international advocacy organisations

Stakeholder Engagement

3.16

Policies and systems for managing upstream and downstream impacts

Stakeholder Engagement

3.17

Approach to managing indirect economic, environmental and social impacts resulting from activities

Reported throughout

3.18

Major decisions during the reporting period regarding location of, or changes in operations

IAG Annual Report 2006

3.19

Programs and procedures pertaining to economic, environmental and social performance

Reported throughout

3.20

Status of certification pertaining to economic, environmental and social management systems

Not reported

GRI content index

4.1

A table identifying location of each element of the GRI Report content, by section and indicator

Global Reporting Initiative index

Performance indicators

Direct economic impacts

EC1

Net sales

Key Indicators

EC2

Geographic breakdown of markets

Partially reported, IAG at a Glance

EC3

Cost of goods, services and materials purchased

Not reported

EC4

Percentage of contracts paid in accordance with agreed terms

Not reported

EC5

Total payroll and benefits

Not reported

EC6

Distributions to providers of capital

IAG Annual Report 2006

EC7

Changes in retained earnings

IAG Annual Report 2006

EC8

Sum of taxes paid

Income tax reported in IAG Annual Report 2006

EC9

Subsidies received

Not applicable

EC10

Donations to community, civil society and other groups

Key Indicators

Environmental performance indicators

EN1

Total material use other than water, by type

Partially reported, Key Indicators

EN2

Percentage of materials used that are wastes (processed or unprocessed) from external sources

Key Indicators; Environmental Performance

EN3

Direct energy use

Key Indicators; Environmental Performance

EN4

Indirect energy use

Not applicable

EN5

Total water use

Not able to be reported at present

EN6

Location and size of land owned, leased or managed in biodiversity rich habitats

Not applicable

EN7

Major impacts on biodiversity from activities

Not applicable

EN8

Greenhouse gas emissions

Key Indicators; Environmental Performance

EN9

Ozone-depleting substances

Not applicable

EN10

Other significant air emissions by type

Not applicable

EN11

Total amount of waste by type and destination

Partially reported, Key Indicators; Environmental Performance

EN12

Significant discharges to water by type

Not applicable

EN13

Significant spills of chemicals, oils and fuels

Not applicable

EN14

Significant environmental impacts of principal products and services

Not applicable

EN15

Percentage of weight of products sold that is reclaimable at the end of the product's useful life and percentage that is actually reclaimed

Not applicable

EN16

Incidents of and fines for non-compliance associated with environmental issues

Not applicable

EN17*

Initiatives to use renewable energy sources and to increase energy efficiency

Environmental Performance

Social performance indicators

LA1

Breakdown of workforce

Key Indicators

LA2

Net employment creation and average turnover

Key Indicators; Our People

LA3

Union representation

Stakeholder Engagement

LA4

Employee consultation over changes in operations

Stakeholder Engagement

LA5

Recording and notification of any occupational accidents and diseases

Our People

LA6

Health and safety committees and proportion of workforce covered by such committees

Partially reported, Our People

LA7

Standard injury, lost day and absentee rates and number of work-related fatalities (including subcontractors)

Key Indicators

LA8

Policies or programmes for HIV/AIDS

All IAG anti-discrimination and harassment programs cover individuals and groups of people on the grounds of race, nationality, ethnic background, disability or HIV status or other grounds covered by the Group’s Equal Employment Opportunity policy

LA9

Average hours of training per year per employee by category of employee

Not reported

LA10

Equal opportunity policies or programmes

Our People

LA11

 

Diversity within senior management and corporate governance bodies

Key Indicators; Our People

HR1

Management of human rights issues relevant to operations, including monitoring mechanisms and results.

Partially reported, Sustainable Operations

HR2

Consideration of human rights impacts as part of investment and procurement decisions, including selection of suppliers/contractors

Partially reported, Economic Performance; Stakeholder Engagement

HR3

Management of human rights performance within the supply chain and contractors, including monitoring systems and results of monitoring

Not reported

HR4

 

Management of discrimination in operations, including monitoring systems and results of monitoring

Sustainable Operations

HR5

Freedom of association

Stakeholder Engagement

HR6

Use of child labour

Not reported

HR7

Use of forced and compulsory labour

Not reported

HR12*

Policies, guidelines, and procedures to address the needs of indigenous people

Our People

SO1

Management of impacts on communities in areas affected by activities

Partially reported, What We Said We’d Do

SO2

Policy, procedures/management systems, and compliance mechanisms for addressing bribery and corruption

Sustainable Operations

SO3

Management of political lobbying and contributions

Stakeholder Engagement

SO4

Awards received relevant to social, ethical and environmental performance

IAG At A Glance

PR1

 

Policy for preserving customer health and safety

Stakeholder Engagement; Customers

PR2

Policy, procedures/management systems, and compliance mechanisms related to product information and labelling

Customers

PR3

Policy, procedures/management systems, and compliance mechanisms for consumer privacy

Customers

PR8*

Management of customer satisfaction, including results of surveys measuring customer satisfaction

Key Indicators

Financial services sector supplement

Corporate Social Responsibility (CSR) management

CSR1

Social elements of CSR policy including corporate definition of CSR

Sustainable Operations

CSR2

Structure and relevant CSR responsibilities, including explanation of the installed procedures

Sustainable Operations

CSR3

CSR audits and auditor hours

In 2005/06 IAG’s Group Risk Assurance team undertook an audit of IAG’s sustainability management framework.

CSR4

Procedures for handling issues sensitive to stakeholders and responsiveness

Not reported

CSR5

Number of non-compliance incidents with any law or regulatory code of conduct

Not reported

CSR6

Stakeholder dialogue and involvement procedures

Stakeholder Engagement; Chairman and Chief Executive Officer’s Report; Expert Community Advisory Committee- Commentary

Internal social performance

INT1

Social responsibility issues covered in organisation’s human resources policies

Sustainable Operations

INT2

Staff turnover and job creation

Partially reported; Key Indicators; Our People

INT3

Employee satisfaction

Key Indicators; Our People

INT4

Senior management remuneration

IAG Annual Report 2006

INT5*

Bonuses that are not oriented purely towards short-term financial success, but which contain additional sustainability elements

Not reported

INT6*

Female-male salary ratio

Key Indicators; Our People

INT7

Employee profile per hierarchy level and country

Partially reported, Our People

Performance to society

SOC1

Charitable contributions

Key Indicators; Community

SOC2

Economic value created by an organisation’s activities

Key Indicators; Economic Performance

Suppliers

SUP1

Polices and procedures to screen suppliers’ social performance

Stakeholder Engagement

SUP2

Supplier satisfaction

Partially reported, Community; Stakeholder Engagement

Asset management

AM1

Social criteria applied in asset management

Economic Performance

AM2

Assets under management with high social benefit

Not reported

AM3

Socially Responsible Investment oriented shareholder activity

Partially reported, Economic Performance

Insurance

INS1

Social criteria applied in underwriting policy

Not reported

INS2

Customer profile

Not reported

INS3*

Number of complaints received from customers

Key Indicators; Customers

INS4

Provision of tailored and innovative products and services applying special ethical/sustainability criteria

Chairman and Chief Executive Officer’s Report

* Additional indicator