GLOSSARY
Below are details of the definitions used in the content and calculation of data represented in the graphs and charts in sections of this report:
Absenteeism
Employee absenteeism is a measure to indicate the absence level in IAG. Absenteeism is determined by dividing the total annual unscheduled absence days by total annual days worked.Air travel
Distance travelled by IAG employees including domestic, trans-Tasman and international flights booked through the online travel service provider.Business volume measure
This measures the volume of business at a point in time. The basis of the measure depends on the class of business. In the personal lines class, the relevant volume measure is 'risks in force'. In commercial classes, the volume measure is 'policies in force'. The difference in the definition is required to capture the distinct nature of IAG's business mix.Risks in force: risk refers to the subject matter that an insurance policy or contract protects (eg number of vehicles, houses, employees). An insurance policy may cover one risk or many risks, depending on the terms of the policy. 'Risks in force' is a measure of the total number of risks covered by an insurance company at a point in time.
Policies in force: this is a measure of the total number of policies covered by an insurance company at a point in time.
Claims satisfaction levels
Satisfaction levels of IAG customers in the settling of claims in personal lines only. Satisfaction levels are determined from two surveys, the Home and Motor surveys. Surveys are conducted by a third party and include NRMA Insurance, SGIO and SGIC but exclude CGU.CO2 emissions
CO2 emissions are calculated for electricity use, office paper and print paper consumption, fuel consumption and air travel using emission factors obtained from the Australian Greenhouse Office.communityhelp grants
Cash grants given to community groups through the communityhelp grants programme. Figures reported are inclusive of GST.Contribution to Gross Domestic Product (GDP)
The net earned premium as a percentage of GDP, where GDP was obtained from the Australian Bureau of Statistics document title "National Income Expenditure and Product" from the National Accounts Catalogue 5206.0 - National Income, Expenditure and Product - June 2005 - Table 3: Key National Account Aggregates.Customer satisfaction levels
A measure of the end-to-end customer experience when enquiring, taking out or renewing general insurance. Customer satisfaction levels are determined by a third party through telephone interviews with a random sample of customers contacted within 48 hours of service experience.Electricity use
Includes metered electricity consumption for those sites directly owned or controlled by IAG (approximately 70% of all sites). Where metered data is not available, electricity use has been estimated based on an equivalent floor space model using consumption figures for similar known sites.Employee engagement
Determined through six questions in the 'Your Voice' employee survey conducted by a third party. The survey assesses the extent to which employees consistently say positive things about working at IAG, want to stay with IAG, and strive to achieve above and beyond what's expected of them.Employee volunteer hours
Number of hours IAG employees have logged for community/charity leave.FTE (Full Time Equivalent)
FTE is a measure of the size of the workforce that takes account of part-time employees. It is determined by dividing total workforce hours by 37.5 (Standard Full Time Hours). The FTE includes all permanent full-time, part time employees, employees on a fixed term contract (paid by IAG's payroll) and employees on Leave without Pay (less than 28 calendar days). It excludes guests (not paid by IAG), casuals and employees on Extended Leave without Pay (more than 28 Calendar days) on the day we report on the data.Fuel consumption
Petrol consumed by IAG's tool of trade fleet. Diesel and LPG use is not reported as it accounts for a very small proportion of overall fuel use (less than 0.2%).Full-time employees versus part-time employees
Number of full-time versus part-time employees as assessed through internal online Human Resources system codes. Full-time employees work 35 or 37.5 hours per week depending on their Enterprise Agreement. Part-time employees work less than 35 hours per week.Funding of OH&S department
Funding of OH&S initiatives: includes spending on medical costs for employees, fire protection, St John Ambulance Australia first aid training, the besafe internal education campaign and the Employee Assistance programme.Funding of OH&S salaries and on-costs: includes salaries and on-costs for staff in the OH&S department.
Funds for community investment
Direct financial support of community groups and programmes, as well as indirect support to help promote and raise awareness of these community organisations. This also includes direct IAG management and administration-related costs. Figures reported are exclusive of GST.Green electricity
Green Power purchased by IAG. Green Power, which is supplied from Energex as part of a Department of Energy, Utilities and Sustainability Green Power programme.Headcount
Employees employed by IAG regardless of their hours of work, excluding guests, casual employee and employees on extended leave without pay.IAG population aged 25-34 (inclusive) compared to the Australian Labour Force of the same age group
The percentage of IAG's employee population who are aged 25-34 (inclusive) compared to the percentage of the Australian Labour force of the same age group.The IAG population includes those on paid extended leave and excludes staff on unpaid extended leave.
The Australian Bureau of Statistics (ABS) defines Labour Force as the 'labour supply available for the production of economic goods and services in a given period and includes both those employed or unemployed.' Data is obtained from the Australian Labour Market Statistics document published by ABS every quarter.
Indigenous employment
Number of employees who identify themselves as indigenous Australians via a diversity survey included in IAG's new employee starter kits and online diversity and Equal Employment Opportunity training.Lost Time Injury Frequency Rate (LTIFR)
The number of work-related injuries resulting in one or more days off work, per million hours worked.Male to female annual salary ratio
The ratio is determined by dividing the average of male employees' total annual salary by the average of female employees' total annual salary.The average of male employees' total annual salary is determined by dividing the sum of male employees' annual salary by the number of male employees at the end of the reporting period; the average female employees' total annual salary is calculated on the same basis.
