CEO'S STATEMENT
What sustainability means to IAG
'Sustainability' is a word often used but its definition is rarely agreed upon. At IAG, we see sustainability in a straight forward way - it's about managing our business to ensure success for the long term.
To do this, we must be economically sustainable and generate enduring shareholder value. In taking this view, sustainability at IAG is not considered a 'programme' or a 'nice to have' - it is central to everything we do. That means adapting to our customers' changing needs, reducing our environmental impact, creating value for society, delivering quality shareholder returns and creating a strong internal culture.
Building the right culture is critical to sustaining our business. Our people must act in a way that is consistent with our values. The values we operate under - teamwork, honesty, transparency, meritocracy and social responsibility - define the types of people we want working for us, the way we make decisions, how we expect our people to behave and how we would like them to interact with our stakeholders.
A strong culture also means our people understand why we're here. Our purpose is clear - we pay claims, understand and price risk, manage costs and reduce risk. For this reason, our 2005 Sustainability Report ties strongly back to our purpose.
Our succeses
