Initiatives
Risks at home: IAG's online helphouse, available on all retail websites allows customers to take a virtual tour of a house and click on "hot spots". These identify ways to safeguard homes, personal safety and the environment. See www.helphouse.com.au
Tougher roofing materials: Another innovation from IAG's Technical Research Centre is the hail gun. This has been developed to identify roofing material that can withstand hailstorms. The gun propels hail-shaped ice blocks at various roof materials to assess which is most hail-resistant. Findings from this research will be published on the IAG website, as well as brand websites, in late 2004.
Home warranty: The Group has also entered the home warranty insurance market in NSW and Victoria and more recently, in WA and SA. This followed extensive consultation with government and industry to create a more robust framework for licensing of builders and controls on the building process, to complement a more rigorous underwriting process in risk selection.
Home warranty insurance protects consumers who enter into contracts for residential building services from financial loss arising from defective or incomplete work by a builder, in circumstances where that builder has died, disappeared or become insolvent. While this insurance is compulsory, our aim is to simplify the assessment process and make it easier for "low-risk" builders to access this insurance faster and to provide better service for their customers.
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