| ECONOMIC | 2003 | 2004 |
|---|---|---|
| Gross written premium Total amount we receive from customers for the payment of their insurance policies |
$5,150m |
$6,427m |
| Net earned premium Gross earned premium minus our reinsurance expense |
$4,636m |
$5,863m |
| Net claims expense The amount paid out in claims during the year, as well as an estimate of how much we need to pay on unsettled claims, plus claims handling costs such as legal and administrative expenses, less recoveries from reinsurers and other parties |
$3,363m |
$3,815m |
| Return on Equity Net profit attributable to our ordinary shareholders as a percentage of the average equity of those shareholders |
5.1% |
21.1% |
| SOCIAL | 2003 | 2004 |
| Representation of men and woman | Men | Women |
| Senior Management | 70% |
30% |
| Executive Positions | 85% |
15% |
| Board Positions | 75% |
25% |
| All levels | 42% |
58% |
| Breakdown of workforce by employment type | Total number | Percentage |
| Full time | 8,811 |
86% |
| Part time | 1,445 |
14% |
| Total head count | 10,253 |
|
| Employee Engagement | 2003 | 2004 |
| Response rate | 77% | 88% |
| Engagement score | 45% | 53% |
| Charitable Contributions | As % of net profit after tax | Total |
| Funds contributed to community organisations, including promotional expenses and administrative costs | 2.3% |
$18,226,000 (exc. GST) |
| ENVIRONMENTAL | 2003 | 2004 |
| Co2 emissions | Total | Tonnes Per FTE |
| 65,315 tonnes |
6.7 |
|
| Electricity usage | Total | MWh Per FTE |
| 43,668 MWh |
4.5 |
|
| Office paper consumption | Total | KgsPer FTE |
| 474 tonnes |
49 |
|
| Print paper consumption | Total | Kgs Per Risk in Force |
| Customer and policy documents | 2,133 tonnes |
0.13 |
Financial figures in Key Statistics include all IAG operations except charitable contributions, which is Australian operations only.
indicates that KPMG has provided assurance on the figures. For more information please see the Assurance statement.