Like all businesses, IAG depends on the community for its social licence to operate. Without community trust and appreciation for its operations the Group would not exist. IAG invests in the community because it understands that a healthy community supports a healthy business sector. The Group uses its understanding of risk and knowledge about claims to advise people on how to mitigate risk, prevent accidents and reduce damage that may result in an insurance claim.
Engagement with various community partners has evolved as the business has matured. The Group no longer considers this involvement as a "nice to have". The community involvement initiatives deliver clear business benefits to our community partners and to the Group itself. It is simply how the Group IAG does business.
IAG also recognises that the natural environment sustains everything society does, including business. The Group is acutely aware of how the environment can impact the insurance industry. Climate change has significant impacts on claims in Australia and beyond. For example, the last 19 out of 20 major insurance events in Australia have been weather related. With these types of natural disasters on the rise, the insurance industry has a vested interest in ensuring that the natural environment is preserved. Storms, bushfires, drought and flood impact the Group's customers' lives and its business. But the company believes that everyone - from individuals and families to communities and organisations — can contribute to protecting the environment.
IAG's environmental footprint relates directly to its reputation as an organisation that is committed to protecting the environment. Protecting the environment is also good for business. If resources are used efficiently, IAG can reduce environmental impacts and costs, which ultimately is better for shareholders. IAG employees have taken up the challenge to protect the environment with vigour.
indicates that KPMG has provided assurance on the figures. For more information please see the Assurance statement.