On this page:
Sustainability Strategy and Objectives
- Development and Board endorsement of company wide "Commitment to Sustainability" incorporating IAG's handling of human rights, stakeholder engagement, employee protection and environmental considerations
- Introduction of "Supplier Selection Guidelines" and monitoring program to work with our suppliers in delivering sustainable outcomes
- Awarded "Sustainable Company of the Year" by Ethical Investment Magazine
Employee Relations
- Adoption of Enterprise Agreement incorporating six weeks parental leave, volunteer day for all full-time employees and the establishment of a work/life task force
- Establishment of Sustainability Change Team made up of IAG "sustainability champions" to drive the change agenda of IAG being a sustainable organisation
- Employee engagement score of 53%
surpassing target of 49%
Social Investment
- Expansion of the Theft Reduction Strategy to three locations in NSW, with results suggesting a 30% reduction of crime in these areas
- Community investment strategy developed around reducing risk in crime, safety and the environment and involving a commitment of $18,266,000 (exc. GST)
- Communityhelp grants program contributing over $500,000 to 139 community groups
Customer Relations
- Significant improvements in customer service with complaints down, overall satisfaction improved and retention rates increasing
- Creation of the Helphouse and Greensafe Car Profile web portals to assist customers in making informed choices about home and car safety and environment options
- Development of a "hail gun" to test roofing materials for strength and durability
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