PAYING CLAIMS
Insurers exist to pay claims.
What makes us different is
the way we pay claims.
IAG’s operations paid out about $5 billion in claims during the year. That’s around $14 million a day. But paying claims is the easy part. The real work is getting customers back on the road or back to work, replacing their goods or rebuilding their homes, as quickly as possible. We believe what matters most is the way we treat our customers. That’s why our shareholders can be confident that IAG stands by its customers, in good times and bad.
See why we are proud of the way we pay claims.
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24-HOUR HELP LINE CALLS |
Number of customer calls for emergency assistance through our 24-hour help line during the year. |
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CUSTOMER SATISFACTION INDEX |
Overall measures of customer satisfaction in our largest portfolios of direct motor and home insurance in Australia. |
