ABOUT THIS ANNUAL REPORT
This is the fourth in a series of annual reports
which explores how Insurance Australia Group
(IAG or the Group) manages risk for the long term.
Having told the story from the point of view of
our customers and our employees, this report
aims to demonstrate how we create sustainable
growth and value for our shareholders.
While the basic principle of insurance is the same
for all insurance companies our customers pay
us premiums to reduce the financial hardship of
an unexpected loss it is how we do it at IAG
that adds value for our shareholders.
Its the way we pay claims, how we understand
and price risk, the approach we take to managing
costs, and our strategies to reduce risk in
communities where we operate that enhance returns
to shareholders and create value for society.