WHEN CUSTOMERS TAKE OUT INSURANCE THEY WANT TO KNOW THE PRICE WE CHARGE IS ACCURATE AND FAIR.

That’s why we use our extensive data records to help us calculate each customer’s premium to ensure it is neither overpriced nor
underpriced.

“My friends think I have the coolest job because we use science to test the performance of roof tiles against hail damage. After we fire a hailstone into tiles, we examine the damage to find out how much it would cost to repair a whole roof. It’s interesting that two tiles which seem the same can be subjected to the same test, but the ultimate repair bill can vary up or down dramatically.

“The information adds to our collective knowledge about hail damage, which in turn helps us make decisions about premiums. The more we understand about building materials and the cost of repairs, the more accurately we can price our premiums.”

James Thomson, Project Engineer