CUSTOMERS EXPECT THEIR CLAIMS WILL BE PAID. THAT’S WHY WE’RE HERE.

But what makes us different is the way we pay claims – we focus on replacing their goods or getting them back on the road or back to work as quickly as possible.

“I saw the pictures of Cyclone Larry at home on the TV. You could see from the devastation that many homes would be a total loss, and like most people, I was keen to help in any way I could. The next day I travelled to Innisfail and visited as many of our customers as we could find, assessing the damage to their properties and getting their claims moving.

“It was completely shattering for those people who had lost everything, so I was really pleased that we were able to pay out millions of dollars to our worst affected customers within the first week.”

Chris Laughton, Claims Assessor