PAYING CLAIMS:
CUSTOMERS EXPECT THEIR CLAIMS WILL BE PAID. THAT’S WHY WE’RE HERE.

But what makes us different is the way we pay claims – we focus on replacing their goods or getting them back on the road or back to work as quickly as possible.

UNDERSTANDING AND PRICING RISK:
WHEN CUSTOMERS TAKE OUT INSURANCE THEY WANT TO KNOW THE PRICE WE CHARGE IS ACCURATE AND FAIR.

That’s why we use our extensive data records to help us calculate each customer’s premium to ensure it is neither overpriced nor
underpriced.

MANAGING COSTS:
OPERATING COSTS ARE FACTORED INTO PREMIUM PRICES, SO WE MUST BE AS EFFICIENT AS POSSIBLE.

IAG’s large scale allows us to manage costs through access to volume discounts across the supply chain, without sacrificing quality,
thereby keeping costs
per policy down.

REDUCING RISK:
NO ONE WANTS TO EXPERIENCE THE HARDSHIP THAT LEADS TO MAKING AN INSURANCE CLAIM.

IAG invests in programs to reduce the incidence of crime; make our roads, homes and workplaces safer; help prevent fires; and reduce our environmental impact – because the fewer
risks there are, the
better for everyone.