As an insurance group, we exist to pay claims. Through NRMA Insurance, CGU, SGIO, SGIC, Swann, State and NZI, IAG pays an average of $11 million in claims every day. But paying claims is the easy part.
What makes us different is the way we pay claims. When a customer suffers an unexpected loss, the last thing they want to do is organise the rebuilding of their home and the replacement of their possessions. That’s why we focus our efforts on replacing their goods, or getting them back on the road or back to work, to help them recover as quickly as possible.
That includes offering policy benefits for many of our customers, such as:
- A 24-hour Helpline to offer customers emergency advice and assistance;
- Emergency transport or medical care;
- Replacing old goods with new ones;
- Lifetime guarantees on approved smash repairs; and
- Temporary accommodation.
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« FROM A CUSTOMERS PERSPECTIVE
