Annual Report Introduction
IAG's Four Principles Paying Claims Understanding & Pricing Risk Managing Costs Reducing Risk
Group Operating Performance
Chairman's Review
CEO's Review
Business Overview
Executive Team
Review of Operations
Board of Directors
Corporate Governance
Financial Report
Shareholder Information
Corporate Directory
Paying Claims
PAYING CLAIMS
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As Beck Paterson and her fiancée Shane Cole rescued their beloved horse “Toby” from a fierce bushfire, they knew their house, property and everything else they owned was probably being destroyed.

Their property was in the path of a fire which swept across the hills north of Port Lincoln on the Eyre Peninsula in January. Beck and Shane’s home was among more than 90 destroyed by the fire.

The very next day, CGU Insurance came to the community to offer immediate support to its customers who’d been affected by the fires.

“We were in shock. You don’t really know where to begin when you’ve lost everything. But, even before we started to tally up the damage, CGU gave us money through direct credit to buy some of the things we needed right away, like clothes and food,” Beck said.

CGU also helped Beck and Shane to get temporary accommodation for up to 12 months while their claim was being settled and they started to rebuild their lives as well as assisting with the architectural planning and designing of their replacement home.

“CGU’s help was one of the things that made our recovery a little easier.”

Beck Paterson and Shane Cole
CGU customers
Eyre Peninsula, SA

FROM IAG's PERSPECTIVE »

Paying Claims