Annual Report Introduction
IAG's Four Principles Paying Claims Understanding & Pricing Risk Managing Costs Reducing Risk
Group Operating Performance
Chairman's Review
CEO's Review
Business Overview
Executive Team
Review of Operations
Board of Directors
Corporate Governance
Financial Report
Shareholder Information
Corporate Directory
Managing Costs
MANAGING COSTS
Print

Many people understand that insuring with a bigger company offers greater security. What they may not realise is that size can provide other customer benefits too.

The economics of IAG’s business are based on scale. Scale allows IAG to manage costs through access to volume discounts across the supply chain, without sacrificing quality. For customers, that means better, more competitively priced products including white goods, electrical appliances, jewellery and furniture, as well as services from suppliers such as smash repairers, builders and decorators.

For customers, it’s a win-win: they get the security of being with the leading insurance group in Australia and New Zealand, but are also able to share in the cost benefits that come with our scale.

« FROM A CUSTOMERS PERSPECTIVE

Managing Costs