$7.8b
GROSS WRITTEN PREMIUM
A 5.6% increase from the previous year.Gross written premium (GWP) is the total amount of insurance premiums we sold to customers.
6.1%
INSURANCE MARGIN
Down from last year’s 11.4%. Insurance margin represents our insurance profit as a percentage of net earned premium.
$261m
NET LOSS AFTER TAX
A decrease from last year’s $552m profit. The net result after allowing for income taxes and the share of profit owing to minority shareholders.
22.5cps
TOTAL DIVIDENDS
Comprises an interim dividend of 13.5 cents per ordinary share (cps) and a final dividend of 9cps, fully franked.Dividends are payments made to holders of IAG’s ordinary shares.
61%
EMPLOYEE ENGAGEMENT
Remained level with the previous year.This is a measure of our Australian employees’ engagement drawn from our annual employee survey.
84
CUSTOMER SATISFACTION
Up from 83 last year.This is an index score of customer satisfaction across claims and sales and service in our largest business, Australian direct insurance.
$12m
COMMUNITY INVESTMENT
Remained level with the previous year.This is our total investment (including sponsorships, promotion, administration, donations and employee volunteer hours) across the community in Australia.
61,217t
CO2 EQUIVALENT EMISSIONS
A 2.2% improvement from the previous year.This is a measure of IAG’s CO2 equivalent (CO2e) emissions in Australia and New Zealand (NZ) through, for example, electricity use and paper consumption.
Insurance Profit
For the year ended 30 June 
