IAG'S FOUR PRINCIPLES
The activities of every IAG business are guided by four principles.
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Paying claims |
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Understanding and pricing risk |
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Managing costs |
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Reducing risk |
Paying claims
Customers expect their claims will be paid. That's why we're here. But what makes us different is the way we pay claims—we focus on replacing their goods or getting them back to work as quickly as possible.
Understanding and pricing risk
When customers take out insurance they want to know the price being charged is accurate and fair. We use our extensive data records to help calculate the premium for every customer of every business to ensure it is neither overpriced nor underpriced.
Managing costs
Operating costs are factored into premium prices, so we must be as efficient as possible. IAG's large scale allows us to manage costs across our brands through access to volume discounts throughout the supply chain, without sacrificing quality, thereby keeping costs per policy down.
Reducing risk
No one wants to experience the hardship that leads to making an insurance claim. IAG and its businesses invest in programs to reduce the incidence of crime; make our roads, homes and workplaces safer; help prevent fires; and reduce our environmental impact—because the fewer risks there are, the better for everyone.
Areas that IAG targets to reduce its environmental impact
- Increasing recycled waste; and
- Reducing CO2 emissions through:
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—electricity use;
—recycled print paper consumption;
—office paper consumption;
—fuel use; and
—air travel.
