ETHICS
Ethical conduct is an integral component of running our business successfully for the long term.
When our stakeholders interact with our people at IAG, we want them to be assured that we are acting with integrity and in a responsible and ethical way.
| The way we choose to do business—IAG Code of Ethics |
| Our ethical principles |
| Implementing the IAG Code of Ethics |
| Reporting ethical concerns |
The way we choose to do business—IAG Code of Ethics
A framework to help all of IAG's people make good, informed business decisions and to act on them with integrity.
It does not spell out how we must act in every situation, nor does it replace our policies. Rather, it sets out our basic ethical principles to guide all of our people when they make a judgement and act in any given situation.
Our ethical principles
The ethical principles set out in The way we choose to do business are organised into four areas:1. The way we operate—Our governance
2. The way we work—Our people
3. The way we help—Our customers
4. The way we help to reduce risk—The community and the environment
These principles will assist us in:
- determining the most appropriate way to deliver on the IAG promises of paying claims, understanding and pricing risk, managing our costs and reducing risk; and
- bringing the IAG values of integrity, transparency, teamwork, meritocracy and social responsibility to life in our daily behaviour.
Implementing the IAG Code of Ethics
Everyone at IAG is responsible for achieving the highest levels of business conduct and is accountable for ensuring that their decisions and actions are consistent with the ethics principles set out in the IAG Code of Ethics.
Each business is responsible for ensuring that everyone to whom the Code applies will be made aware of their responsibilities and for providing training and education where appropriate.
The IAG Code of Ethics is a living document, and will be subject to annual review to ensure it continues to meet the needs of our stakeholders and changing business environment.
Reporting ethical concerns
IAG has a number of mechanisms in place to allow our people to report ethical concerns. These mechanisms are outlined in the IAG Code of Ethics.
All concerns will be taken seriously and addressed in a thorough and professional manner. When potential misconduct is reported, we will investigate and take appropriate action.
IAG will not tolerate retaliation in any form against people who, in good faith, report suspected ethical or legal misconduct or policy violations.
